Shipping & Delivery Policy

Luxe Living Interiors (Pty) Ltd Last updated: 18 August 2026

Every piece we make is built to order in our Pretoria workshop. This policy explains how long that takes, what delivery costs, and what to expect on the day your furniture arrives.

1. Made to Order

We do not hold mass-produced stock. Each item is manufactured to your chosen size, fabric and colour once your order is confirmed.

This means two things:

• Your furniture is made for you, not pulled off a warehouse shelf.
• Production time is part of your delivery time.

2. Lead Times

Lead time is measured from the date your order is confirmed and payment received.

Please note:

• Lead times may extend during peak periods, or where an order includes several large items.
• If your order will take longer than quoted, we will contact you before your expected date with a revised timeline.
• Lay-By orders are produced and delivered once the final payment has been received. The lead time begins from that date, not from the date of your deposit.
• 3. Delivery Areas & Fees

We deliver nationwide across South Africa. Delivery is charged per order and calculated automatically at checkout based on your address.

Furniture is bulky and heavy, and long-distance transport is charged accordingly. These fees reflect what it genuinely costs us to move your order safely.

Bulk or multi-item orders: if you are ordering several large pieces, or delivering to a remote address, contact us on WhatsApp before ordering and we will quote you directly.

4. Collection

Collection is free from our showroom:

213 Ds Bosman Street, Pretoria Central, Pretoria, 0002

We will contact you when your order is ready. Please bring your order number and a form of identification. Ensure your vehicle is large enough for the item — our team can assist with loading but cannot guarantee a piece will fit.

5. Before You Order: Measure Your Space

Please measure carefully before placing your order, particularly for corner couches, L-shapes and sleigh beds.

Check:

• Doorways, passages and stairwells along the delivery route
• Lifts, gates and any tight corners
• The room itself, allowing space to move around the piece

We cannot accept returns because an item does not fit. Where delivery fails because access is not possible, the delivery fee is not refundable and a second delivery will be charged.

If you are unsure, send us your measurements on WhatsApp before ordering and we will advise.

6. Delivery Day

Once your order is ready, our team will contact you to arrange a delivery date and window.

• Someone aged 18 or older must be present to receive and sign for the order.
• Our team will place your furniture in the room of your choice where access allows.
• Delivery does not include assembly of built-in units, wall mounting, or removal of old furniture unless agreed in advance.

7. Inspection on Delivery

Please inspect your furniture before signing the delivery note.

If you find any damage, defect or incorrect item:

• Tell the delivery team immediately, before they leave.
• Photograph the issue clearly.
• Send the photographs to us on WhatsApp or by email the same day.

We will return the affected item to our factory at no cost to you and produce a replacement where applicable, delivered on the next scheduled delivery date for your area.

Once the delivery note is signed and our team has left, we cannot accept claims for visible damage. This protects both of us, and is why we ask you to take a few minutes to check properly.

 

8. Delays

We will always tell you as early as we can if something is running late.

We are not liable for delays caused by circumstances outside our control, including load shedding, supplier or material shortages, strikes, extreme weather, or road closures. Where such a delay occurs, we will contact you with a revised date.

9. Delivery Fees Are Non-Refundable

Once an order has been delivered, delivery and shipping fees are not refundable. Delivery is a service that has been performed, often using third-party couriers paid directly by us.

Where a refund is approved under our Return & Refund Policy, it covers the product amount only.

10. Questions

We would rather answer a question before you order than sort out a problem afterwards.

WhatsApp: +27 69 509 3522 Email: sales@luxelivinginteriors.co.za

Showroom: 213 Ds Bosman Street, Pretoria Central, 0002

This policy should be read together with our Return & Refund Policy and Lay-By Policy.