Privacy Policy

Last updated: 1 June 2026

At Luxe Living Interiors, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, contact us, create an account, subscribe to our marketing, or interact with our services.

By using our website or purchasing from Luxe Living Interiors, you confirm that you have read and understood this Privacy Policy.

1. About Luxe Living Interiors

Luxe Living Interiors is a South African furniture and home interiors business offering custom-made furniture, luxury couches, headboards, sleigh beds, TV stands, pedestals, home décor, re-upholstery services, and related interior solutions.

The terms “we”, “us”, “our”, and “Luxe Living Interiors” refer to Luxe Living Interiors.

The terms “you”, “your”, and “customer” refer to anyone who visits our website, contacts us, places an order, or uses our services.

2. Personal Information We Collect

We may collect personal information from you when you browse our website, place an order, contact us, create an account, subscribe to updates, request a quotation, or communicate with our team.

This may include:

Your full name
Your phone number
Your email address
Your billing address
Your delivery address
Your order details
Your payment confirmation details
Your account login details, where applicable
Your communication history with us
Your product preferences, wishlist items, or browsing activity
Your device information, browser information, IP address, and website usage data

We only collect information that is necessary for us to provide our products, services, customer support, marketing, delivery, payment processing, and website experience.

3. How We Collect Your Information

We may collect your personal information in the following ways:

When you place an order on our website
When you contact us by WhatsApp, phone, email, social media, or website form
When you create an account on our website
When you subscribe to our newsletter or marketing communication
When you add products to your cart or wishlist
When you interact with our website, adverts, emails, or social media pages
When you make payment or send proof of payment
When you request delivery, collection, or customer support

Some information may also be collected automatically through cookies, website analytics, Shopify tools, marketing tools, and similar technologies.

4. How We Use Your Personal Information

We use your personal information to:

Process and confirm your orders
Prepare custom-made furniture orders
Arrange delivery or collection
Communicate with you about your order
Send invoices, payment updates, and order confirmations
Provide customer support
Respond to questions, complaints, or requests
Improve our website, products, and services
Personalise your shopping experience
Send marketing messages, promotions, and updates where permitted
Prevent fraud, unauthorised transactions, or misuse of our website
Comply with legal, tax, accounting, and business requirements

We will not use your personal information for purposes that are unrelated to our business relationship with you unless we are legally allowed or required to do so.

5. Payment Information

Payments made through our website may be processed by trusted third-party payment providers.

Luxe Living Interiors does not store full card details on our own systems.

Payment providers may collect and process your payment information securely in order to complete your transaction, prevent fraud, and comply with payment regulations.

Please review the privacy policies of the relevant payment provider for more information on how they handle your payment data.

6. Shopify and Third-Party Services

Our online store is powered by Shopify, which allows us to host our website, manage products, process orders, and provide an online shopping experience.

Your information may be shared with Shopify and other trusted service providers where necessary for us to operate our store and provide our services.

These service providers may include:

Website hosting platforms
Payment providers
Courier and delivery partners
Marketing and advertising platforms
Email and SMS communication tools
Customer support tools
Analytics and website performance tools
Fraud prevention and security providers

We only share information that is necessary for these providers to perform their services.

7. Delivery and Courier Partners

When you place an order for delivery, we may share your name, phone number, delivery address, and order details with our delivery team, courier partners, or transport providers.

This information is used only to arrange, track, and complete your delivery.

Please make sure that your delivery details are accurate before placing your order.

8. Marketing Communication

We may use your contact details to send you updates, promotions, product launches, abandoned cart reminders, special offers, and other marketing communication.

You may opt out of marketing communication at any time by using the unsubscribe option where available or by contacting us directly.

Even if you unsubscribe from marketing messages, we may still contact you about important order-related matters, payments, delivery, customer support, or legal notices.

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us remember your preferences, understand how customers use our website, improve website performance, support checkout functionality, and show relevant adverts.

You can adjust your browser settings to block or delete cookies. However, some parts of the website may not work properly if cookies are disabled.

10. Customer Reviews, Photos, and Feedback

If you send us a review, testimonial, photo, video, comment, or feedback, we may use it on our website, social media pages, adverts, or marketing material.

We will use customer content respectfully and for business-related promotional purposes.

If you would like us to remove customer content that you previously shared with us, please contact our team.

11. How We Protect Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

We use trusted platforms and service providers to help keep your information secure.

However, no online platform, email, website, or digital system can be guaranteed to be completely secure. Please avoid sending sensitive information through unsecured channels.

12. How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary for the purpose it was collected.

This may include keeping information for order records, customer support, accounting, legal compliance, fraud prevention, warranty purposes, and business administration.

When your information is no longer required, we will delete it, de-identify it, or securely store it according to applicable requirements.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate or outdated information
Request deletion of personal information where legally allowed
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communication
Ask questions or lodge a complaint about how your information is handled

To exercise your privacy rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided us with personal information, please contact us so that we can review and remove the information where required.

15. International Transfers

Some of our service providers, including website, payment, marketing, analytics, or technology providers, may store or process information outside South Africa.

Where this happens, we take reasonable steps to ensure that your information is handled securely and in line with applicable privacy requirements.

16. Third-Party Links

Our website may contain links to third-party websites, apps, social media pages, payment platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Please review their privacy policies before sharing personal information with them.

17. Legal Compliance

We may process, store, or disclose your personal information where required or permitted by law.

This may include responding to legal requests, enforcing our policies, protecting our rights, preventing fraud, resolving disputes, complying with tax and accounting obligations, or protecting the safety of our customers, staff, and business.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

The updated version will be posted on this page with a new “Last updated” date.

By continuing to use our website after changes are posted, you accept the updated Privacy Policy.

19. Contact Us

If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Luxe Living Interiors
Email: sales@luxelivinginteriors.co.za
WhatsApp / Call: +27 69 509 3522
Showroom: 213 Ds Bosman Street, Pretoria Central, Pretoria, Gauteng, 0002, South Africa

Thank you for trusting Luxe Living Interiors.

Every Room Deserves a Touch of Luxe.